Shipping policy
Shipping Policy
Thank you for shopping with ROL Clothing. Please review the following information before placing your order.
Order Processing
In-stock orders are processed within 2–4 business days, excluding weekends and holidays. Processing time is separate from the carrier’s delivery time.
You will receive a confirmation email after placing your order and a second email containing tracking information once your package has shipped.
Preorders
Products marked as “preorder” are not ready to ship immediately. Preorder items are expected to ship approximately two weeks after the order is placed unless a different estimated shipping date is listed on the product page.
If your order contains both in-stock and preorder items, the entire order may ship together once the preorder item is ready.
Preorder dates are estimates and may change because of production or carrier delays. If a significant delay occurs, customers will be notified using the email address provided at checkout.
Shipping and Delivery
Delivery times shown at checkout are estimates provided by the shipping carrier and begin after your order has been processed. ROL Clothing cannot guarantee an exact delivery date.
Unexpected delays caused by weather, holidays, high shipping volume, incorrect addresses, or carrier disruptions may occur.
Tracking
Once your order ships, tracking information will be sent to the email address or phone number provided at checkout. Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address. If you need to make a correction, contact us as soon as possible.
Once an order has shipped, we cannot change its destination. Orders returned because of an incorrect or incomplete address may require an additional shipping payment before they can be resent.
Lost, Stolen, or Damaged Packages
ROL Clothing is not responsible for packages marked as delivered by the shipping carrier. If your tracking shows delivered but you cannot locate the package, please check with household members, neighbors, and the carrier before contacting us.
If your package arrives damaged or appears to have been lost in transit, contact us with your order number and any supporting photos. We will help you contact the carrier and determine the available next steps.
Returned Packages
Packages returned to ROL Clothing because they were unclaimed, refused, or addressed incorrectly may be reshipped at the customer’s expense.
Contact Us
If you have questions about your shipment, please contact ROL Clothing through our website’s contact form and include your full name and order number.